Maxis is a cheater or wat?? family plan or free calls always unable to connect

Below is a post i copied  from somewhere. She got the exact problem i'm facing. So make it simple. Read her problem and u know my problem.

 

I have been using maxis post-paid line for more than 3 years. At first, I'd said the service, coverage and line is superb. Until recently.

Maxis launched this "Family Plan", and my boyfriend and I (which is the primary and sub-line) switched to this plan (in this Feb), as it gives us free call and free sms (up to certain limit) between the primary and sub-line.

So, the story began then! I can't call my boyfriend, and he can't call me either! When I dial his number, I'll wait to wait very long time, and I'll hear this "the number that you've dialed is incomplete..." it irritates me as I have to wait and listen to machine answer! And can anyone imagine this, "INCOMPLETE"! The number is saved in my phone for a long time and I've been dialing it for years, and only after I switched to the stupid plan, I was told the number I've dial is incomplete! Same thing happens if I hang up and dial again. But if I dial other number which is not free, then it can get through! Loud and clear! Out of 10 times I call my boyfriend, I'd say I'll only get through at most 5 times! And out of the 5 times, at most 2 times the line is clear.

We're both using Nokia, and my phone is less than a year and his phone is about 2 yr old, and during those calls, we're not at some ulu places, or basement carpark. And I really start thinking, IS IT BECAUSE THAT, CALLS BETWEEN PRIMARY LINE AND SUB-LINE IS FREE, AND THAT'S WHY I CAN'T GET THROUGH?

See, I have also really a lot of sms from Maxis telling me their this promotion and that promotion and whatsoever! Please Maxis, stop sending those sms to us, advertised in the newspaper is enough!  It's wiser to spend those money to hire more engineer to maintain the service! With the "incomplete number" I have to listen everyday, I'm not interested in those stupid promotions, I started to develop a thinking that Maxis's promotions is to cheat customers!